Once you have ordered your Gorilla Swing Set and/or accessories, it will ship within 5-7 business days, once shipped your order will take an additional 3-5 business days to be delivered. These times are NOT guaranteed and are subject to change. While some smaller accessories ship via UPS, most Gorilla products are delivered through a second-party freight carrier.
Free delivery only applies to standard delivery and products can only be shipped to the lower 48 United States. Play sets cannot be delivered to a PO Box. Your swing set and accessories will first be delivered to a freight carrier who will then contact you to set up a curbside delivery time. Freight and delivery are all included in the purchase price. To insure the delivery of replacement parts or returns, it is important that you inspect your purchase upon delivery and report damages to the driver.
Your Gorilla Playset comes with a 10 year warranty that states under normal conditions and use they will repair or replace any parts that have defects in the workmanship or materials. The 10 year warranty applies to structural wood components while all other parts including plastic, tarps, rope ladders, and hardware are under warranty for 1 year.
Defects that are naturally occurring due to climate exposure or deficiencies in the wood that do not affect the swing set's structural integrity are not covered under this warranty. The warranty also does not cover defects that occur due to improper or faulty installation.
Your swing set was designed for use at a residential, single-family dwelling. If it is used for any other purpose than which it was designed such as commercial or institutional use, this warranty is not valid.