When you order a play set or accessory from Backyard Discovery it typically takes 3-4 days to process an order. After processing and placing larger items on a truck it can take 7-10 days for the play sets or large accessories to ship. Smaller accessories and items are placed in boxes the size of the product and are delivered via a package express service such as Fed Ex. All orders will receive a tracking number so you can trace your shipment and plan for its delivery.
Play sets and large, heavy items and accessories will be shipped using a freight carrier. Freight carriers will deliver to residential locations but only offer curb side delivery. This means the driver of the truck is not responsible for placing boxes and parts in your garage or backyard. They can only move items off of the truck on to the curb or front lawn. While drivers do not ask for or require assistance it is the customer's responsibility to be present at the time of delivery. If customer assistance in unloading is offered, it is done at your own risk. We are not responsible for any injuries that may be accrued during the unloading process.
The warranties on Backyard Discovery play sets and accessories will vary by model. The general warranty is the same for most swing sets, however for a more detailed description of the specific warranty you will need to refer to the last few pages of the manual for that particular swing set.
Backyard Discovery warrants that their play sets and products are free from defects in workmanship and materials for one year from the original purchase date. The one year warranty covers all wood parts, hardware, and accessories as long as regular maintenance instructions are followed to maximize the life and performance of the product. In addition, all wood parts carry a five year pro-rated warranty against decay and rot. Backyard Discovery all guarantees that they will replace any missing or damaged parts in the original packaging as long as it is reported within the first 30 days from purchase.
Play sets from Backyard Discovery are intended for residential use only and warranties only apply to the original owner. This warranty is void if the play set is used for anything other than its intentional use, if it is sold to a second owner, or if any modifications are made to the product that compromise its safety and structural integrity.
Warranties also do not apply to:
- Labor for Inspections or replacement of defective items
- Incidental damages
- Cosmetic damages that do not affect performance of the set
- Vandalism or improper use
- Acts of nature such as: wind, storms, hail, floods, etc.
- Improper installation
- Natural occurring properties of wood such as twisting, warping, or checking