Frequently Asked Questions

How is shipping calculated?

When you order a swing set or accessories from Totally Swing Sets as long as your order total is above $99 your shipping is totally free. Shipping rates on orders under $99 can vary depending on your location and the shipping policy of the manufacturer. Most orders that are delivered within the continental U.S. will ship via UPS with shipping costs based on weight of the package.

Orders that need to be shipped to Alaska, Hawaii, Canada, remote locations in the U.S. or anywhere else outside the U.S. will be calculated based on miles and difficulty of delivery. Calculating of these shipping charges will vary by manufacturer.

What is your returns policy?

At Totally Swing Sets we make your returns hassle free and easy. For more information see our Return Policy here.

Why is there sales tax when I'm purchasing online?

Totally Swing Sets is required by certain states to charge sales tax when placing online orders. If you place an order in Iowa sales tax will automatically be charged on the merchandise and shipping. We will not add sales tax unless we are required by law to do so.

Why do you need my email address?

When you place an order at TotallySwingSets.com we ask for your email address so we can send you an order confirmation detailing the items you ordered, the shipping address, billing information, and an order ID number.

Once the order has been processed you will receive another email containing the date the order shipped along with a tracking number and an estimated delivery date. This tracking number will allow you to watch your package while it is en route and know when to expect a call from a freight carrier to set up an appointment for delivery of large packages.

We guarantee that every transaction you make with us is 100% safe. Your credit card information is never shared and all credit card orders are encrypted so it cannot be read over the Internet.

How can I pay for my purchases? What kind of credit card payments do you accept?

TSS accepts all major credit cards to pay for your swing or accessory purchase including Visa, Mastercard, American Express, and Discover. You can also pay using services such as Bill Me Later, PayPal, and Google Checkout.

What is your customer service guarantee?

As our valued customer, we guarantee that you will receive outstanding service from the moment you visit TotallySwingSets.com until your order arrives at your door. Your satisfaction is our number one priority. That is why we provide access to the best and highest quality swing sets on the market. Our site is easy to navigate and provides detailed descriptions of all of our products.

We also make purchasing simple. Your orders will always be totally secure and if you have questions, our friendly and knowledgeable customer service representatives are always available by live chat, phone, or email to provide you with the information you need.

Along with our low price guarantee and free shipping you can count on Totally Swing Sets for outstanding customer service.

What is your warranty policy?

Since Totally Swing Sets offers so many quality brands of playsets and accessories we do not have just one warranty policy. While we stand behind the quality of the merchandise we offer our products are covered under the Manufacturer's warranty specific to that product.

To find warranty information specific to the product you ordered you will need to visit that product page and refer to the warranty tab in the description.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address you provided when placing your order. You can track your order online 24/7 using the unique tracking number in order to find out the status and location of your package.

Where will my swing set be shipped from?

Totally Swing Sets is a dealer for many quality and well-known brands of swing sets and playsets. The swing set you purchase will be shipped from the manufacturer's retail location or, depending on the brand of swing set you order, items will ship from one of their warehouse locations. The warehouse location an items ship from also varies depending on the delivery address.

While most orders are processed within 7 days shipping times vary subject to locale.