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Totally Swing Sets Customer Service

  • Outstanding Service

    At Totally Swing Sets, your satisfaction is our number one priority. First, we are committed to giving you the best online shopping experience possible by providing access to the best and highest quality swing sets on the market. With our detailed descriptions, variety of accessories, and several types of swing sets to choose from, there's no doubt you will find something that will not only make your kids happy but will also fit your budget.

    Second, we make purchasing the swing set of your choice a breeze. Simply choose the one you want and either place it in your online shopping cart or call our customer service representatives to place your order. You'll find our staff to be friendly, helpful, and knowledgeable about placing orders, tracking orders, or simply giving your more information about a product. Your swing set shopping experience is sure to be a positive one when you use the outstanding service of Totally Swing Sets.

  • Price Guarantee

    We guarantee that you will not find lower prices on play sets or accessories than those at Totally Swing Sets. When you purchase a swing set from us you can be assured you are getting the best price online or at any other retail store. That is because our price includes the price of the item, shipping costs, and related taxes (except on orders placed in IA).

    Other stores may claim to have the best price but do not include the hundreds of dollars that can add up from taxes, shipping, or other hidden fees. If you find one of our products for a better price, let us know, and we'll do our best to match it. Our goal is to provide you with safe, high quality swing sets at a guaranteed, everyday low price.

    *Guarantees are subject to change without notice.

  • Free Shipping

    Not only will you save by getting the lowest price at Totally Swing Sets, but you can save even more with our Free Shipping policy. When you place an order that is over $99 you will pay nothing for shipping. No matter how large the play set is or how many accessories you add your shipping total will remain zero. Just need a few accessories and don't plan to spend more than $99? While there will be some additional shipping charges we strive to keep our shipping rates low and competitive with other online retailers.

    Our free shipping rate applies only to orders that fit into our standard shipping policy. There will be additional charges for orders shipped outside of the lower 48 United States or for rush orders. Some third party freight carriers who will be delivering your swing set may charge a fee for front door delivery or for orders that cannot be delivered within their regular business hours. Cancelled or returned orders will be refunded the price of the purchase minus a shipping fee for the return service.

  • Secure Shopping

    Placing an order at Totally Swing Sets is always totally secure so you never have to worry about the safety of your personal or credit card information. All orders and content we capture is encrypted with SSL or Secure Sockets Layer. Once you enter your personal and billing information it is immediately turned into a scrambled message within the web browser that can only be read by an authorized computer at Totally Swing Sets.

    Our privacy policy also assures that any personal information you give us will not be shared with third party advertisers. Please read our Privacy Policy for any questions you may have about your personal information and our website.